Robots are not the only things that can be automated. Automation is so much more than that today. Recent technological changes are pushing the limits of what robots can do. Automation covers many things, from web browsers that fill out forms for you to planners that automatically sync with email apps.
So, companies worldwide are turning to automation to speed up processes that used to take a long time and close operation gaps that used to take hours of computer work. Businesses that use technology have also grown their sales and made more money than those that don’t.
The robot and talking AI are independent systems that can make money by considering how people work in the office. But chatbots and AI that can talk to people are different. They have different parts and powers. So let’s look at the difference between a robot and a talking AI.
The difference between chatbots and conversational AI
Most of the time, chatbots and talking AI are used interchangeably. However, if you look closer, you’ll find that they are not the same and serve different purposes.
Definitions of Chatbots and Conversational AI
Chatbot is a technology that is built on rules and can only do a small number of jobs. These robots ask people things that can be answered in different ways. You’ll have to write those questions and put them into the robot. This means the robot won’t be able to answer questions that haven’t already been set up.
Conversational AI comprises technologies like robots and virtual beings that can understand and use human language. They use a lot of data, natural language processing, and machine learning to learn how to understand and react to human words. The simple robot that could only do a few things can now do more and offer more help. Conversational AI creates it easier for a robot to know what people say and do business tasks.
Features of chatbots and conversational AI
Chatbot
Chatbots are designed to answer based on a set of rules that have already been set up. They won’t be able to answer anything that isn’t in the script. They only know a few words or keywords already set, so they don’t improve or learn independently over time. Chatbots can do simple things like give basic information and answer often-asked questions.
Conversational AI
Conversational AI can handle complicated talks and offer personalized solutions by learning from users’ tastes and actions over time. They use machine learning to look at and review the contacts they’ve had with customers in the past and get better as time goes on. AI-powered apps have a strong way of answering and then handling complicated questions.
How does it work?
Chatbot
A simple robot takes what the user says and sends it to the server, where it is analyzed to determine what the user wants. Now, it chooses a response from a list of answers that have already been made and sends it back to the users. Here, the robot uses methods like matching keywords to make the exchange feel more natural.
Conversational AI
Conversational AI uses NLP and ML to make natural-sounding interactions. The NLP turns unorganized data into something a computer can read, analyze, and use to determine the right answer. While ML algorithms help robots analyze the last conversation, learn how people act, and respond in a way that fits the person.
Uses of Chatbot and Conversational AI.
Chatbot
- Chatbots can help customers with questions that come up often, like how to track an order or send something back.
- Chatbots are often used to book appointments in many fields, such as travel and tours, theaters, hotels, hospitals, etc.
- The robot is very helpful because it can tell you about things like the weather when movies are playing, the news, and more.
- Businesses can use chatbots to get contact information from leads and follow up with appropriate conversations.
Conversational AI
- A talking AI robot can be used to figure out what’s wrong with a person. It asks people questions and then uses what they say to determine what might be wrong with their health.
- In retail, talking AI helps brands generate leads, qualify leads, and keep in touch with leads at every step. It helps customers have the best shopping experience possible.
AI that can talk to people can help with hiring. It checks details and looks at the CV and application form during the hiring process. - Conversational AI is used to find scams in the banking business. If something looks fishy, the AI will instantly recognize it and flag it as a scam.
The Future of Chatbots and Conversational AI
AI technologies that can have conversations, like chatbots, voice helpers, and virtual agents, have grown very popular in recent years. And this appears to be a trend that will last for years. From 2022 to 2031, the market for talking AI will develop at a CAGR of 24.5%. So, it’s likely that the number of robots will grow over the next few years.
This also means that robots and AI that can talk will get smarter over time. They will be even better able to understand how people feel. Users will get better-tailored solutions, such as suggestions, messages, answers, etc., that are specific to them.
Aside from that, there will be more ways to use talking AI. They will work with humans as agents. So it would be wrong to say that AI that can have conversations will take over jobs from people. But instead, they will be a big help and give people the help they need.
Conclusion
Chatbots and AI that can talk to people aren’t going away. They are now a common tool in most places of business. So, if you require your business to be ahead of the competition, you must use these tools. It can assist you to talk to your customers more casually and more friendly.
You can gather and analyze data from your interactions with customers to learn more about their likes, interests, and problems. This can assist you to enhance your product or service and improve the whole customer experience.
